Build Lead Time
Some of our products are custom, built to order. We do our best to get your rack built and out the door as fast as possible. Build lead times given on the web site should be taken as a best guess estimate of how long it will take before your rack ships.
Payment in full is required before your product is built and shipped. All payments are processed at the time the order is placed.
Changes and Cancellations
Changes and cancellations can be made until production starts on your order. Price differences will either be credited or need to be paid before work begins.
Manufacturing Defects and Shipping Damage
Take pictures of the defect/damage to the product, any damage to the shipping box and email the pictures to us. We will either replace the part or the whole product depending on the damage at no cost. Please contact us within 7 days of receiving the package.